SocialRep Review

The UI of this tool makes it so easy to use, even if you have no coding skills! I also love that they are constantly upgrading their product with new features as well. It sometimes takes them longer than expected but at least its not months between upgrades like some other software companies do (I'm looking at YOU Adobe). Honestly there's nothing really bad about SR - just make sure your expectations match what exactly will be delivered when using any such service/tool. We're solving an…

The platform has helped us understand our customer's needs from their engagement with our content via social media channels. We are able to identify new prospects that resonate well with our product/service offering as well as engage with them through our social accounts. There was no software that we used before Social Rep that enabled us to do this, it is very powerful! We would like to see more analytical tools available for use within the platform. We are utilizing Social Rep to help…

My favorite thing about this software tool has to be that I can see, within seconds of posting something new or engaging with another person from my list/contact center it's getting shared by other connections as well! Great product at an affordable price too! Not much so far but great customer support when you need them (sometimes slow), they respond quickly though :) The benefit we have realized since using their service are better response rates. This makes our customers more satisfied which