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SweetHawk Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Development, API Marketplace

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Description of SweetHawk

SweetHawk builds powerful workflow apps that extend the functionality of Zendesk and allow organisations to leverage the true power of the platform. Whether you're needing to track your tasks better, get approvals faster or you simply need to remember to get back to that customer after you've closed their ticket... You're sure to find at least one of their apps to improve your day to day efficiency in Zendesk. 1000's of customers (large and small) use SweetHawk apps to: - Save time & money - Enforce process (ITSM / Change Management) - Ensure quality and SLA's - Stay compliant - Reduce agent training time - Continuously improve the agent and customer experience Our apps add pivotal functionality like: - Comprehensive tasks & sub-ticketing - Calendar integrations - Watertight approval processes - Customisable popup notifications - NPS surveys and more!

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Great tool which allows you manage your ticket assignment

The ability to create workflows with actions and conditions and then link those actions and conditions to other tickets. SweetHawk has allowed our team to create workflows that we could not do on our own. They also offer a great support team when we run into issues. We have not found anything that we dislike. I would highly recommend SweetHawk for any Zendesk user. We are solving a problem of having to manually assign tickets to multiple people and then having to manually check that tickets…

Pros
  • Support is very helpful
  • Great product, easy interface.
  • Wide array if features/capabilities available
  • Can easily integrate many different types services including Github (issue tracking), Slack channels etc
Cons
  • So-so

Revainrating 5 out of 5

Most effective way ever i've used and enjoyed working!!

It is very easy for our team in managing tickets, assigning them as well as tracking their progress from start till end with comments etc., I think it's one most user friendly product available out there which helps us manage ticketing system effectively & efficiently. Nothing much to dislike about this tool so far but might have some minor bugs or glitches here n&there when we use certain features like creating new Tickets/Tasks/Comments alongwith attachments using email id instead of…

Pros
  • Simple User Interface
  • Easy navigation between different pages within admin panel
  • Ease usage / integration into existing CRM
  • SugarCRM.
  • Flexible Reporting tools including customization option
Cons
  • Minor Issues

Revainrating 5 out of 5

Great ticket tool and awesome tech assistance

I can’t think about any part which is not good in this app! It has everything you need for customer support, ticketing management or helpdesking system with all features included into one package (and it's very cheap!). The only thing what i dislike sometimes - as well if there was an option like "Save As..." when editing tickets- would be maybe some UI changes but they are quite easy fixes compared other similar products outthere so no big deal here :) If your looking at multiple options then…

Pros
  • Great price
  • Good user interface
  • Very reliable product that works flawlessly without issues most often encountered while working within CRM software
Cons
  • There are troubles