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Tavant Warranty Management Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
ERP, Warranty Management

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Description of Tavant Warranty Management

Tavant warranty solutions with Artificial Intelligence & machine learning features enable the manufacturers to develop a data-driven automated warranty management system. The new age warranty software provides real value to the manufacturers in optimizing their warranty cost, increase supplier recovery, detect warranty frauds, parts return management, and more. Get an edge with Tavant Warranty Solutions: • 20% reduction in total warranty spend • 30% reduction in claim processing time • 50% increase in supplier recovery • More than 2% savings by detecting fraud claims • 100% eliminate of duplicate claims • 82% reduction in claim backlog • 25% improvement in product return cycle time Features: • Agility - Quick setup without IT support and 24x7 availability • Flexibility - Pay only for the modules required • CRM Integrated - Seamlessly integrated with Salesforce to enhance customer service • Scalable – Add/remove users as needed • Constantly improving - Regular upgrades without additional investment • Reduced warranty costs - Reduction in paper-based, fraudulent and out of warranty claims • Faster Cycle Time - Greater auto processed claims resulting in reduced claims processing time • Reduced inventory - Reduction in parts inventory through better insights • Improved Risk control - Risk control with improved & structured failure data and dealer performance tracking • Higher Dealer Satisfaction - Faster and correct payments to keep the dealers happy

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Great team, very collaborative and open minded

We love working together! There is always something going around that I am interested about or want my coworkers' inputs for improvement of our process/workflow etc.. Sometimes it's hard sometimes not but overall we've been able enjoy each other as colleagues while doing work which makes us all feel good (especially when you get paid). It helps me keep track if there are any issues regarding customer service experience so far this month via online dashboard since its easy access through mobile…

Pros
  • Also their prompt response whenever contacted during emergency situations too have made things easier especially where customers were stuck due lack knowledge / awareness how such processes could be handled easily from home itself instead needing help over

Revainrating 5 out of 5

Great Solution For Warranty Management

I like that Tavant has a lot of different modules available for you to use. You can set up everything from your customer portal to your service center to your repair department. It's very customizable and easy to get started with. There are some glitches when it comes to exporting reports. We have been able to do this at least once per month but sometimes it is not as smooth as we would like. If you're looking for a flexible platform that will give you all the tools you need to manage your…

Pros
  • Great selection between standard products or more advanced packages
Cons
  • Will fit

Revainrating 5 out of 5

The best system which helps in automating the warranty management.

The best thing about this system is that it helps in automating the warranty management. It saves a lot of time and helps to keep track of all the warranties in one place. It helps the managers to keep an eye on all the warranty information. It is a very good system and I have seen that it is getting better and better day by day. It is very easy to use and to install. I would not like to say that there is anything which I dislike in this system. It is very good and I have seen the results…

Pros
  • Our team had no problem working together towards achieving high customer satisfaction levels as per requirements set forth
Cons
  • Almost never