Header banner
Revain logoHome Page
unified call accounting logo

Unified Call Accounting Review

2

·

Excellent

Revainrating 5 out of 5  
Rating 
5.0
Analytics, Predictive Analytics

View on AmazonView on ЯM

Description of Unified Call Accounting

Traditional reporting technologies only go one step beyond providing access to raw data straight off the network devices that output it. Even advanced systems that provide historical trending are siloed, providing limited visibility to a single UC technology and in many cases for a single manufacturer. Predictive UC Analytics provides significantly more.

Reviews

Global ratings 2
  • 5
    2
  • 4
    0
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Great tool for call center and contact centre automation

The ease of use across all platforms as well integrating with our legacy system was really great! It's also very easy from within an application too add or remove numbers/lines without having users log into another site is nice!! No dislike at this time but do listen when contacting support about features you need not currently have available - they can be helpful by suggesting other solutions which may fit your needs better than what we already offer (or vice versa). We've been able solve…

Pros
  • I think one thing that has impressed me most here are their customer service, technical skills & dedication to resolving issues both quickly yet thoroughly..they truly care for customers satisfaction.and even help newbies navigate some complex processes in more easily digestable ways :) In addition it seems every week brings improvements / upgrades along wwith newer developments being rolled out regularly throughout
Cons
  • Not the best

Revainrating 5 out of 5

Great product for tracking and understanding telephone operations

The ability of being able to see all calls from multiple vendors within my organization at once is great! Having this capability with other departments as well would be nice but I think we're getting there now too (we have over 100 employees). It's also very easy to use - just set up your filters so you can select what information you want right away without having any training or support needed after setup. We've been using unified call accounting since 2012 when our previous vendor was…