Usersnap Review
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Marketing, User Research
Description of Usersnap
Usersnap provides a feedback platform that helps software companies (SaaS) build better products and services by collecting actionable user feedback and sharing it with your stakeholders.
Whether working in a software (SaaS) company, a software development/agency, or in an e-commerce company, the Usersnap feedback platform provides the right feedback collectors for:
❇️ Customer feedback
❇️ Quality assurance/testing with visual feedback (screen recordings and screenshots)
❇️ Processing User Acceptance Testing or Beta testing
❇️ Gathering feature requests
❇️ Channeling user requests for your customer success team.
Thousands of customers like Microsoft, Airbus, Canva, Hawaiian Airlines, and Instacart are using Usersnap to make feedback matter.
Essential features and benefits:
✅ Versatile feedback use cases are provided on one platform
✅ Screen recordings: resolve tricky issues even faster
✅ In-browser screenshots: you’ll get a screenshot of what your users see
✅ Visual bug tracking: tracking bugs and website errors gets super easy & fast
✅ Additional extensions for Chrome & Firefox
✅ JavaScript error recording: Track and log client-side JavaScript errors and XHR logs
✅ Collaborate & communicate: invite your team and discuss user feedback together.
✅ Share with your stakeholders: Integrate with 2,000 solutions (Jira, Asana, Azure DevOps, ..)
✅ Closing the loop: Reply your customers on each feedback request
Try Usersnap for free. First 15 days on us.