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VCC Live Review

3

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Average

Revainrating 3.5 out of 5  
Rating 
3.7
Sales, Auto Dialer

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Description of VCC Live

VCC Live is an Enterprise Cloud Contact Center software provider that for more than 10 years has been consolidating its presence internationally as a reliable business solution for companies dealing with wide-range customer communications through a variety of channels, including Phone, SMS, Email, Webchat, and Social media. Know more about our solution: https://vcc.live/

Reviews

Global ratings 3
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  • 4
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  • 3
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Type of review

Revainrating 4 out of 5

Great Company, great product! They have a fantastic live agent app and website that I've used extensively.

Great Company, great product! They have a fantastic live agent app and website that I've used extensively. I was having trouble getting my mobile number ported into the live system, so I contacted VCC and got a prompt response within 24 hours. They had no issue taking over my old number and porting it into the new system. I've had no problems since. VCC Live is absolutely worth the money and should be a requirement for any company looking to go live with a contact center. One thing they do…

Pros
  • They have an awesome web based interface, it makes setting up an agent easy.
  • Their support staff is top notch, they have been helpful when I've needed to get through technical issues.
Cons
  • The reporting aspect of their web based software is pretty basic, not sure what type of reports they offer beyond that.
  • Their pricing structure may seem high for those just starting out.
  • Overall Rating:

Revainrating 4 out of 5

We're proud of how VCC Live continues to evolve.

We’re proud of how VCC Live continues to evolve. It helps us simplify our clients’ workflows, saving them time and money, so they can focus on growing their businesses. It also allows us to make better use of our resources, ensuring high levels of service for our customers. With over 20 years of experience in enterprise software, we understand what it takes to deliver solutions that get results. Our team works hard to ensure that each client gets the best value possible from their investment…

Pros
  • It’s easy to configure and deploy.
  • Its interface makes it very easy to manage calls from multiple contacts simultaneously.
  • Has powerful built-in automation tools
Cons
  • should be addressed by the vendor.
  • No support when the issue arises with any third party applications.

Revainrating 3 out of 5

I have used vcclive before and was very impressed with their service.

I have worked with other cloud contact center providers before and was skeptical when I heard about vcc live because of the hype. But after speaking with them, and having a demo, i am glad I decided to give them a try. The best thing I liked about them is that they are transparent about their pricing, the services they offer, and how to use them. It feels like you are talking to a friend and they are sharing their knowledge instead of trying to sell you something. And it is so easy to get into…

Pros
  • You can easily connect your own hardware/software.
  • Their support team is friendly and fast.
Cons
  • Pricing is expensive
  • Their pricing seems a little confusing