This was delivered yesterday 26th March 2018. My order states that this item is "Return possible until 03/25/2018". THE? This means that the returns "popped out" before the product was delivered. I spent most of last night draining the waterbed, removing the old heater, installing a new heater, and then refilling the waterbed. I finished filling around 8:00 this morning. I just checked the condition of the waterbed. The mattress still feels cool, but the CONTROL attached to the side of the wooden frame is warm! I really hope this is not a defective item. If yes, what are my alternatives? Do I have to pay for another one or can I return it? I will update this review in another 24 hours to give the heater time to increase the water temp. I am aware that these heaters do not heat up quickly. I just hope it gets warmer! UPDATE: 03/28/2018 - The temperature is slowly rising. I set the control setting to 92F and after almost 40 hours of heating the water temperature in the mattress is around 88F. reptiles. it seems much slower than my previous heater. However, to be honest, my research shows that a 300 watt heater should warm the water 3-6 degrees every 24 hours. If I take the lower estimate, that means it will take another 24 hours to reach 92 degrees. I'm still worried about the actual controller installed on the side of the waterbed. My previous controller NEVER got hot. this feels VERY warm.
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