The Shart company great company :-)) great! I bought this frame (they come in two varieties, high quality and beautifully made from real wood in the USA, and a cheaper version that I didn't purchase) as a Christmas present for my husband. Unfortunately, as is sometimes the case when shipping glass, despite all possible precautions, it arrived with a broken pane of glass. I immediately wrote to Todd at the company and explained the situation to him. I thought he would probably tell me to send it back so they could confirm it was broken and then I would get a replacement (which would take some time and I might not get it until Christmas). His reply to my email was a bit surprising for today's times. He really cared and wanted to please his customer! He gave me the choice of taking it to a frame shop for a lens replacement and he would either pay for the lens and labor or send me a replacement. Thanks to their excellent customer service, I received my replacement just in time for the holidays! Inserting the t-shirt into the frame was very easy and it looks amazing! I would highly recommend Todd and his company for their excellent customer service and fantastic product. It looks like a professional job and I know my husband will be so surprised and very pleased with his Christmas present! How nice to find a company that really cares about customer satisfaction!
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