When I contacted Dr.Trainer to buy a new remote control because my dog chewed on the remote control, they offered to replace the device. I wasn't expecting this at all, what a pleasant surprise. This device has worked flawlessly from day one, it works so well I never had to use the shock function. The sound function makes it work almost instantly, I've used the vibrate function a couple of times, just looked it up and it works great. It took me a while to try the bark feature and each time it only barked a couple of times after I activated it. Very good product with great customer service.
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