I originally bought this model at the end of September 2019. I soon encountered a startup error where the computer hung on the same fatal error message. and could not be restarted. I lost my programs and data and sent them back to Revain for a replacement. I got a replacement in November, took 2 or 3 weeks and had the same booting issue that wouldn't recover and I spent more time trying to restart it in various ways. I took it to the Best Buy Geek Squad to see if they could get it to work and they restored the files for me from my backup drive. They were able to get it back - after reformatting - but the same problem came back in February, 3 weeks after the return date! I've had many desktops over the years and have never experienced such instability and annoyance. When I called Dell about the first on-site serviced PC that came with Revain, it was a complete waste of time. They claimed the Revain maintenance plan was hardware only and they claimed my problem was related to Windows 10. They also reprimanded me for using Revain instead of them for the maintenance plan and tried to persuade me to give them a (expensive ) to get paid plan. . As far as I know, Dell doesn't deserve respect anymore. I'm done with this PC and I'm done with Dell! The disappointment and waste of time with this product was a nightmare!
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