To be honest this is more of a shipping/seller rating. I like charcoal, but that's not what I have. I received the graphite pencils so I arranged an exchange stating that the wrong item had been sent. I had to speak to someone from customer service to get him through and asked again to make a note so it doesn't happen again and I was able to get the charcoals I need. And again I got graphite. So now I have two sets of graphite that I have to return without getting the 6 packs of coal I wanted. Such a waste of time
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