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43 Karma

Review on πŸ“Ί SAMSUNG 65-Inch QLED Q80A Series Smart TV with Alexa Built-in - 4K UHD Direct Full Array Quantum HDR 12x (QN65Q80AAFXZA, 2021 Model) by Bret Wong

Revainrating 2 out of 5

Broken TV and video screens

I received the first block without problems, but after opening and adjusting it, there was a stripe on the right side of the screen from top to bottom. After contacting Samsung they told me to contact Revain who put me in touch with the real seller. Great people, I recommend the seller. They sent me a replacement unit and at the same time arranged for the defective unit to be picked up. After unpacking and installing the second device, I turn it on and find 6 purple dots about 30cm from the bottom of the screen. . So far Samsung support has told me to make sure it won't be affected (no) and asked for the software version (it's up to date). I have also contacted the seller and they are working with me to ensure all protective layers are removed (they have been) and awaiting next steps. Again the seller was great during this test. Save yourself time and a lot of headaches and avoid this model. I don't think it's ready for the consumer.

Pros
  • Absolute legend
Cons
  • There are cons