Update: Within an hour of posting the initially negative review I was contacted by a professional and courteous customer service representative. She offered to send me a new set of markers to replace the broken ones. I was quite impressed with the professionalism of this company. Manufacturing defects can happen, but making sure the customer is happy? This is the perfect situation! They kindly pointed out that the markers were not specifically designed for chalk-painted walls. However, some of the remaining markings worked and worked well on the painted wall surface. Also, my oldest daughter got a black chalk marker for her bedroom mirror and she loves it. The price is right and the service is even better. I think I will buy them again very soon. I have a lot of homeschooling ahead of me this fall and will be writing a lot of stories this summer!
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