#1: No arch support. Absolutely flat (useless) inserts that offer no support. You're going to be in pain if you don't buy a pair of true arch support insoles to replace the original (useless) insoles that came with this shoe. I personally prefer "Spenco" insoles and have done so rather than returning these shoes. #2: This is 11W, NOT 3E by any measurement (false advertising). I love Florsheim shoes and mostly buy their products because of the 3E width.