Review on Nespresso DeLonghi ENV120GY Espresso Machine by Ada Jadczak ᠌

The reasonable cost of the coffee maker was one of the selling points. But unfortunately, that's where the good news stops! ALTHOUGH: 1) The "welcome set of capsules" is referred to as part of the "kit" that comes with this coffee maker in the "package contents" portion of the instructions that come with the machine. 2) The coffee machine comes with 12 individual capsules, which are also displayed on the packaging. These capsules are included with the purchase of the machine. 3) On the information sticker, which is located directly on the package, it is also indicated that a welcome set of coffee capsules is APPLIED to this coffee machine. This information can be found indicating that a welcome set of coffee capsules is included. 4) In addition, there is a complimentary assortment of coffee capsules shown in the photographs alongside the product card in the photographs. After calling the support service due to a shortage, aliexpress support contacted the seller (the official seller of De'Longhi), and when they received the answer "The seller indicated that the capsules are not included with the coffee machine," my appeal was dismissed. And this, despite the fact that the vendor possessed no information whatsoever indicating that the capsules might not be included in the kit (and this factor, I believe, could influence the choice and purchase of this coffee machine). When some time had passed, the vendor continued to insert this information into the product card. Because the coffee machine did not come with a starter pack of capsules, there is no way to evaluate how well it works because there is no way to use it. ……… "Dear" De'Longhi! You don't need to bother writing a normal answer to my comment since I won't bother! Consumers should not at any point familiarize themselves with the information that is presented on the official website and should not buy a coffee machine from you there under any circumstances. Because you are the official vendor on this website, you are responsible for ensuring that all the relevant information is displayed. When I last visited your site, the information that the welcome set of capsules is not included with this coffee machine was not presented in an accurate manner. But, as soon as you contacted the support service to lodge a complaint about this, you quickly inserted this information into the product card and gave fraudulent information in response to the support service, which is not accurate! De'Longhi, you must feel terrible about starting out by lying to your customer about what happened!