One of my children broke the nozzle holding the hose on my sister-in-law's carpet cleaning machine. It was a Christmas present and although she hasn't used it yet, she lent it to me. It 2 no matter how I would not return it broken! Thanks to Prime, I received a replacement in just 2 days and the replacement took literally seconds. No tools were needed. This part is identical to the part we broke and appears to be much stronger.