Review on 🍷 ChromaCast PU Leather Wine Carrier & Cooler Bag - Keeps 2 Bottles of Wine or Champagne Chilled by Barb Gordon

This is the second wine cooler/carrier I have bought. The first also lacked gel coolant packs. I called the company and they promised me the gel packs would be mailed to me. I didn't want to return the product because I like it and it's inconvenient for me to go to the post office. Then I order a second wine cooler bag as a gift and again no gel packs. I called the company again. At first no one answered the phone. On my second call today I was given an appointment to leave a message. I left a message with my complaint and order number but heard nothing. I would really like gel packs to come with this stretcher. I don't hate the product, but I certainly hate the inconvenience and embarrassment of a gift that is missing all of its parts. I just want them to send me packets of gel. Can someone help me? Many Thanks.