Header banner
Revain logoHome Page
Steven Brouillard photo
1 Level
808 Review
47 Karma

Review on Anker Powerline II Lightning Cable 6ft: MFi Certified USB Charging/Sync Cord for iPhone SE 11 Pro Max Xs XR 8 7, iPad & More by Steven Brouillard

Revainrating 1 out of 5

The Anker cable is completely out of service, as is the support team. No response after more than 7 days of waiting.

I bought this cable about 8 months ago and since then it has fallen apart and is completely useless. I contacted Anker to inquire about the 'warranty' and to keep a spare cable. I contacted them first with my claim AND I have attached a picture of the cable with the serial number visible in the picture. Without even reading my initial correspondence, they sent me a reply asking for a photo of the cable and a serial number. I sent them the same information again and then escalated the case on April 2nd, 2018. It is almost 6am on April 10th. , 2018 and I have not heard from Anker about their intention to honor my cable replacement warranty claim. It has become clear that Anker does not intend to timely replace any of its warranted products. Usually I just forget and move on, but this cable is specifically marketed as "The Last Cable You'll Ever Need". buy!". Through my efforts to replace this cable under warranty, I found that their claims are definitely false. I expected this cable to last 8+ months given the warranty claims and advertising. I am particularly disappointed with the wholeness and completeness lack of customer service I'm sure if I had contacted them about anything other than a warranty replacement they could have responded to me in less than 7+ days I read a review from another person that said this said in order to finally get his warranty replacement, he was forced to leave a negative one-star review, noting his difficulties with Anker products over the years and it's shocking that they prefer a long-standing one Losing customers than fulfilling the only warranty claim I've made to them.

Pros
  • What You Get: Anker PowerLine II Lightning cable (6ft including both ends), hassle-free lifetime warranty, and friendly customer service.
Cons
  • Not bad but...