Decent device. The wider floor mount doesn't work at all, but others seem to work fine. The only reason I'm giving a rating or low stars at all is because I received the device with no screws to attach the handle. I figured it's ok, it says to contact them (the manufacturer) if any parts are missing. Well, it was necessary to return to unity in Revane. The number provided was wrong so I was redirected and then given another number to call. I've called 3 times already. They took all the information from me the first time and I waited, but I never got the screws for my pen. I called back, gave them all the info again and got the pin but still no screws. I called again and was asked several times that the screws were not included with the handle until I had to get the poop and tell them I don't know how else to explain it to you but there were no screws for the Handle when I bought the ht vacuum cleaner and still no screws with the handle you sent. We're waiting again. I suppose I could go to a hardware store and try to find some screws that work, but the bottom line is they have to provide them. I really wish I could send it back to Amazon as soon as I realized there were parts missing.
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