I ordered the same straps 3 times. I originally bought my Bissel (proheat2) 3 years ago. Factory straps have worked great for 2.5 years. For the past 6 months I have had to order these straps over and over again because they kept breaking! I am very frustrated as I only use it to treat stains or to clean carpets before an event. Received the straps, installed and only used once/only today. I just disassembled it and found that the new, smaller one is broken again. The vacuum cleaner is in perfect condition and nothing seems to be broken. But it definitely penalizes anything related to bissel or its aftermarket parts. It's my son's birthday this Saturday and I can't afford to buy or rent carpet cleaners from bissel! I'm so sad. Don't waste money. They fooled me once, then they fooled me again. Fooled me for the third time
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