When my frame arrived there was a little flaw. He was obviously not treated with care. The box was completely crushed when it arrived and opened at both ends, cracking the top two corners of the frame. I contacted the seller right after opening it and they responded very quickly. Problem solved and a new frame is on the way! It's a beautiful frame and high quality so I feel like the only damage was in the top corners. I will keep my 5 star rating for both the product and customer service!
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