The best thing is that it works seamlessly with any CRM - Salesforce, Pipedrive etc.The platform lets you track all your business activities in one place & helps to engage with your customers effectively across multiple channels. It has an integrated chatbot which can be used as customer service tool or sales channel too.It comes at a price tag of $20 per user per month. But if we talk about its features then I would say they are absolutely worth paying such a hefty amount. If you're looking for something like this, go ahead. There's nothing much to dislike here. You will definitely love this product once you start using it! We have been able to streamline our internal processes by integrating with other tools (CRMs) and also engaging better with our clients via various communication platforms.