SmartPlan has helped us prepare our facility in all aspects of risk mitigation through its ability manage Emergency Operations Plans (EOP) as well as other forms such an Incident Command System Planner(ICS).
The user interface allows easy navigation throughout each section allowing anyone with little training access across sections that would normally require more advanced knowledge/training. I have not found any issues so far but we are still learning how it works best at this time therefore unable comment yet regarding functionality concerns however overall experience thusfar excellent!