Review on GROOBOLL Calming Self Warming Cuddler Washable by Bishop Richter

so I bought this for my little frenchie. He collapsed. I didn't bother to return it because he was literally everywhere when I got home. I left a review about my experience with him and the seller immediately returned the money and contacted him. I also sent a new one. I hope the new one stays together but if not it's nice to know the company had a really good service. I really hope that the first case was just an oversight on the part of the manufacturer - it would be much better to have a great product with great customer service.