Make sure the control knob (seat raise/lower) is OFF to release it, and keep twisting and turning the knob until you can no longer do it and this is the maximum incline. Inexpensive but functional and comfortable chair. I've been working from home since March, working at my desk 8-13 hours a day and my otherwise healthy body felt stiff and miserable. This chair is BIG (mine is 5ft, 110lbs) but very comfortable. The back of the chair goes to the base of my head and when I lean back I get a little massage and the support feels really good. Arms come up easily and the incline (once you get it) works great. One downside for me is that the seat cushion is SLIGHTLY longer than my hips, but I can manage with a small footrest. I would say that someone 5ft 1/2" and above would not have this problem. Otherwise I'm incredibly happy for the price so far!
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