I bought this unit in September 2020 so it's about 9 months old. No issues with picture quality or brightness and I think the device is amazing value for what you get. Unfortunately, tragedy struck when I had to move to another state. I think I might try more bubble wrap or something as the attached picture is what I saw when I pointed it at him in his new home. I called support hoping they could give me a part number and I could try to find it online and replace the unit myself. After a short wait, I was put through to Luis (if you're reading this, "your best man!"). He said he might be able to help me and emailed him with information about the damage. I'm sure you know that most guarantees don't cover you being stupid about packing and moving, so I was hoping, but I won't hold my breath. Within an hour I received confirmation of a replacement unit in transit AND a discount code for future purchases. customer for life. Best to work with Beach Electronics / DecoGear. Every time I call for a missing part that I lost or even broke my own monitor they go on and on. A new monitor is on the way and I couldn't be a happier customer!
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