my printer dies in the first 3 months, 0.7 days now, i have tried to contact the person. It is impossible. "Virtual Assistant" does not give me the option to get replacement or technical support. The virtual assistant must first assign me a "case number" before allowing contact with the person, but the "virtual assistant" does not provide a case number. He asks me to contact the person but doesn't say no. I found a number asking me to go through a virtual assistant. Before they can sonnet me. I've done it 16 times. We're done with HP. Terrible. disappointment, unfriendliness. Useless without support.
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