My first order was disappointing, the box arrived with a damaged box and missing screws. Revain and seller Hey-Brother provided excellent service and we received a replacement box with all the parts within a few days! Well done! And due to the heavy box, Revain agreed to have UPS collect the box to return the first shipment with the missing parts in a few days. I rated this product as great as I replaced my 10 year old cat flat. I ordered dark gray to avoid stains and it's really neat with comfy cat hoses and body. When you receive the product, assemble it quickly to make sure you have all the parts, especially the small package of screws. As you can see there are many pieces to collect. Although I'm mechanical, I don't like collecting things. But since it was highly rated I decided to give up the pain of assembling and ordered it. Wine halo during the meeting! :) The construction took several hours, we are very satisfied. We removed a few items that fit our porch with limited space that two cats can share. Before assembling, lay out all the parts on the surface as these and the instructions are excellently marked. Pay special attention to the different types of bolts and large parts marked on the back. Disconnect the screws and familiarize yourself with the parts before reassembling (very important!). Follow the well laid out assembly instructions closely and look carefully for part numbers as I had to take some parts apart because I couldn't match the parts to the instructions. It comes with a suitable Allen key to help you line up the screw with the hidden hole. This cat apartment is not for the physically challenged, but I'm glad I ordered this product! I'd pay $50 to have a professional assemble it, but... Victory! :)
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