This is a waste of time and money. The shock part works intermittently and sometimes doesn't confuse my dog at all. Yes, all instructions have been followed and this is NOT user error. I'm sending this back. The remote control is also not comfortable. Customer service emailed me multiple times just to repeat instructions I had already read and also wasted my time. They even told me to remove the silicone covers that the instructions are supposed to leave. It had nothing to do with it not working and ending up hurting my dog. If it was a reputable company they would have sent me a NEW one instead of wasting time. 1 star = garbage
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