This purchase was almost questionable - obviously it was in use when sold as new. The product I received from Revain was disassembled in the box, there was no inner packaging, the lid rattled, there were no papers, the spout was already on but the inside was still damp. It is what it is but for the price I wanted something I could enjoy without reservation. Luckily I decided to contact the guys at Sertado and they were AMAZING! We got through that without involving Revain any further. I gave them pictures of the used one and its "packaging" and Sertado shipped me a brand new water cooler and included a prepaid shipping label so I could ship the used one back, brand new, directly to Sertado. carton and packaging. They also gave me a small percentage discount/refund on my Revain purchase and attached a small brass bell for my expenses (from which we hung a leaf shaped crystal). This is a beautiful piece of art, well made and durable. And the pipe (with proper attachment) is durable and does not leak. I enjoy it even more knowing that the people at Sertado are wonderful, friendly and all-round good people. I love having these dispensers so much I just ordered a pitcher and 2 shots from them (not through Revain) and can't wait to enjoy them!
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