It's mostly my fault for not reading about it before purchasing, but only certain devices with USB-C video output will work with it. This is not possible on my phone and main PC, but it is possible on my wife's laptop. So everything works fine on her computer, but I can't use it for other home hardware. Again this is not a defect or problem but something to consider when purchasing as I had to dig around a bit to find this information and it gives the impression that you can plug into any USB port and it just works .
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