I bought an open tray in a box that was reduced due to "a small blemish on the top or sides". It arrived with a center support completely broken in half and a corner 3/4 broken off. I knew I was buying a discounted item due to a defect, but I can only use it if I don't remove my legs. This defeats the purpose of my choice of this lap tray. I could probably fix it with gorilla glue and hope it holds. This tray was sold direct from a seller who wished to be contacted through their website which is reasonable. It just annoys me having to jump through hoops to replace parts when I've bought an item that I expected to be serviceable. I rarely give less than 4 stars and I understand it could be the shipping but it just didn't seem durable. It wouldn't be a problem if everything arrived safely.
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