You have "updated" replacement filters. What they actually did was make the new replacement parts no longer fit the old devices by changing the size a bit so now you have to force the back panel shut instead of just snapping it into place. Thought maybe it was installed wrong. No, I put the old filter back in place and the back panel closed easily as it should. I then replaced it again with a new filter, making sure the arrow was pointing in the right direction and inserting the filter as deep as possible. And again I had to forcefully close the panel. The plastic tab on the plate will most likely break after you've done this a few times. Yes, I am using the correct size (C pet filter which I have ordered from Revain several times in the past). It's most likely planned obsolescence by an unethical company hoping you'll buy a new air purifier. Sorry I will be replacing my air purifier by buying it from a competitor.
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