when the lamp arrived it wasn't even in a plastic bag (usually things come in a small plastic bag and then in a cardboard box) both cables were just hidden under the lamp. If you buy something that comes with any type of string, the string will be tied neatly and stored in a plastic bag. it was only a semblance. but the device simply functioned as a night light. Well, other functions worked. I tried to read the instructions over and over again. I even tried to charge the device, but nothing came. the display never showed up. After so many tries and in so many ways I gave up and decided to return it. substitute. Let's see how it goes. If only that particular device has been damaged or the product itself is faulty.
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