My daughter ordered a shower/bathtub faucet from this company for her bathroom renovation. The plumber didn't open the valve far enough. I (her father). Completed 1/2 inch porcelain tile work around the tub. I contacted the company and their response was amazing and helped me figure out I needed an extension which they sent to me quickly. When installing extensions I could not stop the leak. I contacted them and said to check that the gaskets are installed correctly. They didn't exist and didn't exist at all. I lost her and didn't understand. I contacted them again and they immediately sent a new cartridge. Installed and the leak stopped. Their quick response to help with a problem was prompt and caring, including evenings and Sunday nights. By the way, the faucet ordered by my daughter was also a very good product. will be satisfied with their product and customer service if required.
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