When our carpet brushes stopped working I found the belt had snapped. I went to the troubleshooting guide to identify the part needed and then called Bissell. Bissell's support agent was very pleasant but not very efficient. While on the phone with Bissell I went to Revain and found the belt and ordered it. Bissell said the belt was out of warranty but they sent it free as a courtesy. Conclusion: if you are not in a hurry and your car is still under warranty, you can get a belt for free. For $11 I should have ordered and received in 2 days. I will order from this seller again.