I like that this program allows me access for all of my documents in one place - it's easy! It also has an excellent customer service team who always responds quickly when needed (and sometimes even before!). This product can be used by many different types organizations from small businesses up through large corporations which makes using their services very beneficial as well since they have so much experience working within these industries/companies.- Accessing data across multiple departments- Easy reporting systemI wish there was more customization available than what we currently use though because some things could definitely improve upon such as adding additional fields into reports etc..