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Luxembourg, Luxembourg
1 Level
754 Review
46 Karma

Review on Houtingmaan by Justin Garrett

Revainrating 3 out of 5

A Very Disappointing Experience with Houtingmaan Because of Their Low-Quality Products and Terrible Customer Service

The most recent interaction I've had with Houtingmaan has been, to put it mildly, less than satisfying. In spite of the fact that they promised quality products at an affordable price, I found that the quality of their products was weak, as was their customer service. My goal was to modernize the look of my kitchen by installing higher-quality fixtures, so I shopped at Houtingmaan for a new sink and faucet. However, when I received the things in the mail, I was dismayed to discover that they were of a poor quality and did not live up to my anticipations. The sink had a crack in it that was not obvious in the product photographs, and the faucet began leaking almost immediately after it was installed. When I attempted to resolve these concerns by contacting the customer support team at Houtingmaan, I was given responses that were neither helpful nor compassionate. It was abundantly evident that they had no intention of addressing my issues or setting things straight in any way. The shipping process was both delayed and unreliable, which made an already difficult situation even more difficult. It took considerably longer than was anticipated for the products to arrive, and when they finally did, they were not wrapped appropriately, which led to damage while they were being transported. My interactions with Houtingmaan have, on the whole, been very frustrating and unsatisfactory. Their wares are of poor quality, they provide terrible customer service, and their delivery procedure is unreliable. This is not an internet store that I would suggest to anyone looking to purchase high-quality fittings for their kitchen or bathroom.

Pros
  • The shipment was quick and secure.
Cons
  • Some little things