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Israel, Jerusalem
1 Level
711 Review
42 Karma

Review on Tongcamo by Chris Morales

Revainrating 2 out of 5

A disappointing experience in Tongcamo

I was eager to investigate Tongcamo's outdoor sporting goods because I love the outdoors and exercise. My encounter with their internet store, however, was underwhelming. I had a hard time navigating the website and eventually found the precise things I was looking for. Additionally, their product descriptions lacked essential information and were insufficient. I was dismayed to learn that the shipping process took longer than anticipated and that the product came damaged after I had finally placed my order. They were unresponsive and useless when I contacted their customer service for advice. Overall, I had a terrible time shopping at Tongcamo's online store, and I was unimpressed. Although it is commendable that they are committed to making high-quality equipment, their online store and customer service could be much better.

Pros
  • Dedication to the idea that every single customer should be successful
Cons
  • the website's inadequate product information Shipping may take longer than anticipated