Service. I came across additional fabric ear pads in the kit, both for the right ear (one should be on the left, the right one does not fit in the place of the left). (photo attached) To eliminate this "malfunction", the ASUS service needed me to bring this headset to them for diagnostics. They kept (diagnosed a malfunction) for a MONTH, with a reply that the malfunction was unrecoverable (SERIOUS?) They sent it to the store (where I bought it) to change it to a new set. They were taken there for another week. The store eventually sent their own reply to Asus, and ASUS sent them the missing ear cushion by courier. - I took my own headset in the store with the ill-fated already correct ear cushion (not a new set!). Of course, there was no compensation for the time spent, only formal apologies, at the first appeal. Service - official ASUS service. Hong Kong, Nizhegorodskaya st., No. 29-33, building 2 What prevented you from sending this ear cushion by courier, even by mail, ASUS? Is this a "Premium" product service? The 2022 division of ASUS, what is your problem? : Once, after a little less than 2 years of use, a double click appeared on my logitech mouse, after a short remote diagnostics and proofs that I bought it (everything by e-mail), they sent me exactly the same new one straight from the Netherlands, by DHL, In 2 weeks.
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