This product is used to provide access to a private school. The included DVD helped with the installation, but there were a few "bugs" that needed fixing. The emails managed to fix most of them, but there was a critical issue trying to use programmatic control. Personal contact worked. Tech Support was able to access my computer and make the necessary adjustments to get the system working properly. An additional comment: since I wanted this for school security, I replaced the electromagnetic lock with a magnetic deadbolt. Thus, it remained locked in the event of a power failure. The vendor worked seamlessly with us to get exactly what we needed for our application.
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