Header banner
Revain logoHome Page
Mike Rogers photo
Pakistan, Islamabad
1 Level
677 Review
53 Karma

Review on HOCOLO by Mike Rogers

Revainrating 2 out of 5

The poor online store experience with HOCOLO leaves a lot to be desired.

I recently made a buy from the online store of HOCOLO for some automotive lighting products, but sadly, I had a very unsatisfactory experience. To begin with, it was challenging to navigate and find the goods I was looking for on their website because it was slow and unresponsive. My purchase placement process took longer than I had anticipated, and the checkout procedure was not user-friendly. Additionally, HOCOLO's delivery was erratic. It was inconvenient that my order came after the scheduled delivery date. Additionally, the goods were not adequately secured and the packaging was subpar, which resulted in some damage during transportation. To make matters worse, I encountered unresponsive and unhelpful service when I attempted to contact their customer support for assistance with my damaged products. They did not provide any workable answers, and it appeared that they were more concerned with avoiding accountability than with assisting me. Overall, I had a negative shopping experience with HOCOLO's online business. The delivery was erratic, the website was sluggish, and the customer service was unhelpful. I wouldn't advise anyone seeking for a hassle-free and dependable shopping experience to use their online store.

Pros
  • a website that is easy to use and has thorough product listings
Cons
  • Poor product wrapping