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ContactEngine Review

1

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Customer Service, Conversational Support

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Description of ContactEngine

ContactEngine works across many industry sectors ensuring a single “voice” throughout all multi-channel communications from all lines of business and departmental divisions. ContactEngine's intelligent, proactive conversations achieve consistently better customer experience and contact rates across the entire customer journey.

Reviews

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Type of review

Revainrating 5 out of 5

A must-have app if anyone wants any kind of digital presence

It is very easy to set up campaigns within this product as it supports almost everything that we do in our day job! The ability for me personally can see trends over time which helps with long term planning where I know exactly how well my efforts are performing month by Month etc - so much easier than having no figures like before!! We have been able using these insights into what messages reach customers at different times during their buying journeys without needing complex data science…

Pros
  • Easy interface when creating new adverts/campaignsEasy way yo build customised adsEase Of UseGreat customer supportHelpful staff available if neededLive chat from UKTeam members always respond quicklyFast response emailsFrequent updatesNew features regularly addedContinuous improvements made across boardGood variety / choice among products' optionsAble help
Cons
  • I will keep silent