Indodax: licences, security, fees and reviews
Centralized exchange
In short
- Status
- Operating. On 29 October 2026 Indodax paused deposits and withdrawals for what it called security maintenance; on 31 October 2026 it said Rupiah deposits and withdrawals and those of some crypto assets were reopening in phases, and that its checks found no member data leak and no unauthorised transactions (company statements). Trading was not listed as paused.
- Legal entity
- PT Indodax Nasional Indonesia
- Fees
- Trading fee structure: All-in fee: Indodax service fee (maker-taker) + tax + CFX fee; per-account schedule in the app (as of 31 October 2026)
- Risks and caveats
- Indodax's terms say crypto prices can change quickly and extremely and may lose all their value.
- Checked
- 31 October 2026
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Key facts
- Type
- Centralized exchange
- Status
- Operating. On 29 October 2026 Indodax paused deposits and withdrawals for what it called security maintenance; on 31 October 2026 it said Rupiah deposits and withdrawals and those of some crypto assets were reopening in phases, and that its checks found no member data leak and no unauthorised transactions (company statements). Trading was not listed as paused.
- Exchange launched
- 2014
- Country of registration
- Indonesia
- Operator
- PT Indodax Nasional Indonesia
- Official site
- indodax.com
Key facts checked on 31 October 2026 against official sources and regulator registers.
What is Indodax
Indodax is a centralised crypto exchange in Indonesia operated by PT Indodax Nasional Indonesia, a digital financial asset trader (PAKD) licensed and supervised by OJK. It says it has operated since 2014 and offers Rupiah (IDR) and USDT markets in Lite and Pro modes, staking, recurring investment (DCA) and an OTC service.
Good to know
- OJK's own whitelist of licensed digital financial asset traders (December 2025) lists PT Indodax Nasional Indonesia with licence reference S-18/D.07/2025 of 1 February 2025. ↗
- Deposits and withdrawals were paused from 29 October 2026 for security maintenance; on 31 October Rupiah deposits and withdrawals and those of some crypto assets reopened in phases. ↗
- After the 31 October 2026 checks Indodax said there was no member data leak and no unauthorised transactions (company statement). ↗
- The trading fee is an all-in fee: Indodax service fee (maker-taker), tax and a CFX exchange fee; the service-fee schedule is shown inside the account. ↗
- Before OJK took over crypto supervision, Indodax said it was registered with Bappebti from 29 January 2020. ↗
Services
| Parameter | Details |
|---|---|
| Spot trading | Indodax Pro: trading view with charts, technical indicators and time intervals. |
| Spot trading | Indodax Lite: simplified mode for beginners. |
| Fiat deposits | Rupiah deposits and withdrawals by bank transfer, virtual account and e-wallet. |
| Staking / Earn | Staking of certain crypto assets for network rewards. |
| OTC | Separate terms cover Staking, DCA, the affiliate programme and the OTC service. |
Licences and registrations
| Jurisdiction | Entity | Licence / registration | Regulator |
|---|---|---|---|
| Indonesia | PT Indodax Nasional Indonesia | Licensed digital financial asset trader (PAKD), OJK reference S-18/D.07/2025 dated 1 February 2025 (OJK whitelist, December 2025) | Otoritas Jasa Keuangan (OJK) |
| Indonesia | PT Indodax Nasional Indonesia | Exchange membership SPAB-020/PFAK/CFX/10/2024 and clearing membership KKI/SPAK-020/X/2024, 11 October 2024 (company statement) | CFX (exchange) / KKI (clearing house) |
| Indonesia | PT Indodax Nasional Indonesia | Electronic system operator (PSE) registration 005572.01/DJAI.PSE/07/2022, 20 July 2022 (company statement) | DJAI (electronic system operator register) |
Proof of reserves as of 13 September 2024
| Asset | Reserve ratio |
|---|---|
| BTC | — |
| ETH | — |
Method: Company statement of crypto reserves (13 September 2024). ↗
Security and audits
- Indodax lists ISO 27001:2022 (information security) and ISO 9001:2015 certifications (company statement).
- On 11 September 2024 Indodax had a security incident it suspected was carried out by hackers from North Korea; it said it recovered in about 80 hours and coordinated with Bappebti, OJK, BSSN and the police cyber unit.
- On 13 September 2024 Indodax said external cyber forensic investigators were auditing its databases, software and servers, and that member balances were not affected.
Security incidents
| Date | What happened | Source |
|---|---|---|
| 11 September 2024 | Hack: Indodax says it had a security incident on 11 September 2024, which it suspected was carried out by hackers from North Korea, and that it recovered in about 80 hours; it coordinated with Bappebti, OJK, BSSN and the police cyber unit. Indodax did not state the amount lost in the posts retrieved. Funds returned: Indodax said members' Rupiah and crypto balances were 100% safe and not affected by the investigation and incident. | blog.indodax.com |
Fees
| Parameter | Details |
|---|---|
| Trading fee structure | All-in fee: Indodax service fee (maker-taker) + tax + CFX fee; per-account schedule in the app (as of 31 October 2026) |
| CFX fee component | 0.00555% on IDR markets, 0.0111% on USDT markets from 1 October 2026 |
| Withdrawals (IDR) | Rp10,000 per bank withdrawal (+Rp1,000 with SMS OTP); min Rp100,000, max Rp5,000,000,000 (as of 31 October 2026) |
| Deposits (IDR) | BCA direct free; virtual accounts Rp1,000-3,330; e-wallets 1.5-2%; QRIS free to Rp100,000, 0.7% above (as of 31 October 2026) |
| Deposits / withdrawals (crypto) | Crypto deposits free; withdrawal fee depends on network (as of 31 October 2026) |
| Minimum order | Lite from Rp10,000; direct Pro orders from Rp25,000 |
Who can use it
- Verification: Users must be at least 17 and hold valid ID: KTP for Indonesian citizens, or passport plus KITAS/KITAP for foreign nationals.
History
| Date | Event |
|---|---|
| 2014 | Founded (company statement). |
| 29 January 2020 | Registered with Bappebti, number 002/BAPPEBTI/CP-AK/01/2020 (company announcement of 6 February 2020). |
| 11 September 2024 | Security incident; Indodax suspected hackers from North Korea (company statement). |
| 14 September 2024 | Maintenance finished: trading and IDR deposits and withdrawals resumed; other crypto deposits and withdrawals reopened in phases over five days. |
| 11 October 2024 | CFX exchange and KKI clearing membership approvals. |
| 1 February 2025 | Confirmed by OJK as a digital financial asset trader (PAKD), letter S-18/D.07/2025. |
| 29 October 2026 | Deposits and withdrawals paused for security maintenance. |
| 31 October 2026 | Rupiah deposits and withdrawals and those of some crypto assets reopened in phases. |
Risks and caveats
- Indodax's terms say crypto prices can change quickly and extremely and may lose all their value.
- Users bear all risk of asset loss from their own trading decisions; Indodax gives no investment advice.
- Deposits and withdrawals were paused from 29 October 2026 and reopened only in phases on 31 October 2026.
About the company
- Legal entity
- PT Indodax Nasional Indonesia
- Founded
- 2014 (company statement)
- Founders
- Oscar Darmawan and William Sutanto; William Sutanto is CEO
- Headquarters
- Millennium Centennial Center, 2nd floor, Jl. Jend. Sudirman Kav. 25, Kuningan, South Jakarta 12920
Official links
- Website: indodax.com
- Fees: help.indodax.com/hc/id/articles/4416646599705-Rincian-Biaya-Transaksi-di-INDODAX
- Licences: www.ojk.go.id/id/berita-dan-kegiatan/siaran-pers/Pages/OJK-Terbitkan-Whitelist-Penyelenggara-Perdagangan-Aset-Keuangan-Digital-Dan-Aset-Kripto-Berizin.aspx
- Terms of use: help.indodax.com/hc/id/articles/4416650994585-SYARAT-DAN-KETENTUAN-UMUM
- Status: blog.indodax.com/status
- Blog: blog.indodax.com
Questions and answers
Who operates Indodax?
PT Indodax Nasional Indonesia, headquartered at Millennium Centennial Center, Jl. Jend. Sudirman Kav. 25, South Jakarta. Its General Terms name it as the contracting party.
Is Indodax licensed in Indonesia?
OJK's whitelist of licensed digital financial asset traders (PAKD), published on 19 December 2025, lists Indodax (PT Indodax Nasional Indonesia) with reference S-18/D.07/2025 dated 1 February 2025. Before supervision moved to OJK, Indodax said it was registered with Bappebti from 29 January 2020.
What happened to Indodax in September 2024?
Indodax says it had a security incident on 11 September 2024, which it suspected was the work of hackers from North Korea. It paused services for maintenance, brought in external forensic investigators, and resumed trading and IDR transfers from 14 September 2024. It said member balances were not affected. Indodax has not stated a loss figure in its posts.
What does Indodax charge?
As of 31 October 2026: crypto deposits are free; Rupiah bank withdrawals cost Rp10,000 (plus Rp1,000 with SMS OTP); Rupiah deposit fees depend on the method. Trading uses an all-in fee (Indodax maker-taker service fee, tax and a CFX fee of 0.00555% on IDR markets and 0.0111% on USDT markets); the full service-fee schedule is shown inside the account.
Are Indodax deposits and withdrawals working?
Indodax paused deposits and withdrawals on 29 October 2026 for security maintenance. On 31 October 2026 it said Rupiah deposits and withdrawals and those of some crypto assets were reopening in phases.
Sources
- Indodax - Home
- Indodax - About us (blog)
- Indodax - General Terms (SKU)
- Indodax - Fee details
- Indodax - CFX fee change (October 2026)
- Indodax - Maintenance and proof of reserve (13 September 2024)
- Indodax - Post-incident update (September 2024)
- Indodax - Deposit and withdrawal maintenance (29 October 2026)
- Indodax - Phased reopening (31 October 2026)
- Indodax - Privacy notice
- OJK - Whitelist of licensed PAKD (press release SP 226/GKPB/OJK/XII/2025)
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