Bitfinex is an absolutely superb exchange, backed by an extremely competent tech team that addresses any issue quickly, acting like oil on a machine to keep things going smoothly, and what a machine it is.
The platform itself is a fantastic engine, easy to use yet with enough depth to meet the demands of every trader. The verification process has evolved over time, but it still requires refining. To be honest, it is far from ideal and has a long way to go.
Bitfinex, in my opinion, is the greatest cryptocurrency trading platform available. It has the most liquid market, a large number of pairings, and all of the analytical tools a trader need. A novice trader may require some time to get acclimated to the UI, but that is true of every platform; the essential point is that once you understand it, there is nothing lacking, which is not true of most platforms.
Now I have to mention the drawbacks, and one of them is the verification procedure, which requires a lot of information and takes a long time until you are fully confirmed and able to trade.
Even with everything on the ground, I believe Bitfinex will be the greatest crypto exchange in 2021.