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France
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732 Review
58 Karma

Review on SunJet by Kenny Stephens

Revainrating 2 out of 5

An Unsatisfactory Experience with SunJet: A Tale of Unsatisfactory Products and Customer Service

Once upon a time, I was in the market for some new patio furnishings and decor to spruce up my outdoor living space. I shopped around for a while before making my purchase. After doing some research, I came across SunJet, a business that asserted to sell high-quality patio, lawn and garden, outdoor decor, indoor fountains, and accessories. I was interested in learning more about SunJet. I submitted an order for a few different items, including a patio set and a decorative fountain, because I was excited to see what they had to offer. When the items finally arrived, however, my excitement rapidly transformed into a feeling of letdown. The patio set appeared to be inadequately constructed, with materials that were so flimsy that it was unlikely that it would even last a single season, let alone the multiple years that were advertised for its lifespan. Even worse was the decorative fountain, which was missing sections and had others that were so badly damaged that they could not be fixed. I had no choice but to get in touch with SunJet's customer service department right away in order to make a claim for a return and a reimbursement for the faulty products; however, to my dismay, the responses I received were unhelpful and unprofessional. They acted as if they were uninterested in my concerns and flatly refused to accept accountability for the poor quality of their products. It appeared as though they had zero concern for the people who bought their products. In the end, I had no choice but to come to terms with the reality that I had thrown away the money I had worked so hard to earn on items that not only had a poor level of quality but also came with unsatisfactory support from the company. Anyone looking for dependable outdoor furniture and decor choices is not going to want to take my advice and go with SunJet. In point of fact, I would advise them to remain clear of it and put their money aside for an organization that places a high value on its clients and produces high-quality goods.

Pros
  • superior outdoor goods
Cons
  • --