10/16/2022 placed an order for office. samsung website, according to a profitable promotion, it seemed to me (89000-12400 (iPhone handed over under the trade-in program) minus additional discounts because there was an installment plan and a trade-in program + headphones as a gift. The savings turned out to be about 40K. As a result, 23 I received an order on October 25, and it broke on the evening of October 25. First, a thin strip appeared between the two parts of the screen, then it began to expand, the upper screen lost touch activity. I turned to Hong Kong, they offered to change the screen, because it has a guarantee for a year. At first, I thought that this was a good opportunity, and then I decided to return the money, because the phone was used for its intended purpose, according to the instructions. And yes, I read the instructions! he served me exactly 2 full days, there is no guarantee that this will not happen again, and being without communication every month is still a pleasure. the managers on the hotline were clearly not in the mood for a return, but after my perseverance, they nevertheless offered to contact their service center. As a result, I was told that the damage was mechanical in nature, and thus even the replacement of the screen, which was discussed earlier, is not covered by the warranty. If it's a cot, I opened and closed it, didn't drop it, and generally treated it with care! and now I have to prove that this mechanical defect was not my fault. For a moment, from October 25 to the present day, I have been without a normal connection. ahead of the cost of an independent examination and legal costs . If you are ready to spend 90K for 2-3 days of using the phone . wellcome, Samsung will be glad to have your money for their new technical developments. I have already regretted a thousand times that I decided to switch from Iphone to Samsung.
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