The most useful feature is being able to schedule tasks in advance as well as get alerts when it's time or if something goes wrong while executing your task! I wish there was an easier way to create new templates than manually going through each one step by step (you can't just drag&drop). This could be made more user friendly but it works great so far.- It helps me automate my daily workflow which saves alot of precious man power during peak hours - It allows us to track our progress without having to constantly check status every couple minutes from another computer/mobile device.