I love that you can easily edit your videos to make them more professional looking (I use it myself). You cannot upload directly from camera anymore! That was awesome before when we could just click "ok" with our phone/camcorder without having to download anything first. It makes editing take longer than needed sometimes because of this process but overall its not too bad for what they do provide so far. Don't wait until everything is perfect if there isn't something wrong right away like other competitors have done. The whole customer support thing takes forever as well which has been frustrating at times since my issues haven't always gotten resolved within 24 hours even after contacting multiple teams about problems i've had over time.
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