I like how easy it was for me as an agent in sales management (or even just managing my own account)to keep track of everything we are doing/have done with our clients through iterables system! It's very helpful because you can see exactly what your agents have been working on or not worked at all which helps us get more bang out of each hour spent there.
The only downfall so far has come from time constraints. We were looking forward to being able improve upon some things but due to other priorities this hasn't happened yet :( So overall its great!! As long as they continue making improvements then i will stay happy about them continuing their work :) Have no complaints thusfar - would be nice if sometimes when updating profiles etc could show up quicker than say twice per month though :).